FAQ

Samples.

IS IT POSSIBLE TO SEE A PLAIN SAMPLE OF THE PRODUCT BEFORE PLACING AN ORDER?Yes we can supply you with a plain sample of the product. Samples may be retained free of charge for 30 days and returned or invoiced to you, whichever you prefer. Please note, samples of expensive products may need to be paid for in advance and will be credited on return. Low value samples may be sent FOC at the discretion of Zolitayre Ltd.

CAN I ORDER A ONE OFF PERSONALISED SAMPLE WITH MY DESIGN ON?Yes, this is possible on most products, however there is a cost involved for this service. The price for this will vary depending on the branding method and product. We are very happy to discuss this with you, if required.

WILL I RECEIVE A BRANDED PROOF WITH MY ORDER? No, on most orders you will only receive a PDF proof for approval, unless a pre-production sample is requested. Please note there may be an additional charge for the pre-production sample.

Payment terms etc.

DO MY PRICES INCLUDE VAT? No, VAT is extra, as appropriate on all prices shown.

WHAT ARE YOUR PAYMENT TERMS? For all first time orders these will be subject to pro forma invoice, which our accounts department will send to you at the time of the order. We would then require full payment when the order is placed, production etc. will proceed once your payment has cleared.

WHERE CAN I FIND YOUR BANK DETAILS TO MAKE PAYMENT? Zolitayre Ltd bank details can be found at the bottom of each invoice.

Carriage Charges.

WHAT IS THE CARRIAGE CHARGE? This is delivery of your order to one UK mainland address unless otherwise specified. On certain product specifications this will be included. If you require delivery to split addresses or to an international destination please ask and we will advise the costs.

Credit Card Payments.

DO YOU ACCEPT PAYMENT BY CREDIT CARD? Yes, Zolitayre Ltd accepts most major credit cards, but a small additional charge may be necessary to cover our costs in doing so. Please ask for details.